Lexmark X9350

Unreliable wireless & expensive ink

The wireless feature is the main reason I bought this printer and that doesn't work anymore. It worked fine for the first two weeks or so then for some reason the wireless connection started only working sporadically. It connected to my network less and less and now not at all. So I moved the printer closer to my router and plugged it into the router. Worked again just fine for about two weeks. Now, once again, nothing. I guess I'll be moving some furniture around so there will be room for this printer close to one of my desktops so I can plug it in via usb now. When that stops working it's junk.

Oh one other complaint, (though this may be a lexmark issue, not just this printer I've heard) the inkjets run out wether you use them or not. If they just sit in the printer and you don't print anything they'll be empty in about 1.5 - 2 months time. And they are expensive. $30 per cartridge at Office Depot. Not sure where the ink goes, I dont see any drip spots inside the printer.

Anyway bottom line is this was an entirely regrettable purchase. Plain and simple this is a poorly made product and lexmark is not supporting it with software/firmware updates.

The worst thing I have ever purchased!!

I have never taken the time to write a review for anything, but I hate this all in one printer so much, I want Lexmark to feel just a tinge of the pain their product gives me. When we first installed the lexmark printer software it created such havoc, I should have taken it back right then. This printer was made to go through ink like water, these guys have made this thing to sell ink and that's it. I am going though a cartridge a week minimum. The warnings come up when the cartirdge is still half full. The cartridges get gummed up with ink and only print every other line of what you are needing, then when you clean it it wants to run an allignment page which just about uses half a cartridge to print.
The wi-fi is intermittent at best, and paper jams are continuous. I read PC Mags review and searched the net when deciding to make this purchase and obviously found reviews to be favorable. Now upon owning this the reviews simply were misleading and missed their very purpose, to warn consumers of poor products in the market!

The Worst Printer I have Ever Owned

I must agree with other people who have posted reviews on this printer - we initially purchased it for the WiFi capability - it goes down constantly. The paper jams are so frequent I am ready to unplug it and leave it on the street for someone to take. I have tried everything - downloading updates, troubleshooting, etc. Nothing seems to help. I am so frustrated I am ready to get a new printer. Don't bother with this one - it's not worth it.

Just a BAD Printer

I really want to like Lexmark; I live in Lexington, hometown of Lexmark HQ (all printers are made in China and Mexico), but this is the last one I will ever buy. It is just bad all around:

- Feeder jams on just about anything you put in it.
- The software is convoluted and confusing (and I work for a technology company!)

The print quality is decent but the picture quality isn't good enough for printing photos which is one of the primary reasons I purchased the printer.

Finally, the wireless connectivity doesn't work right and required me to physically unplug the printer anytime I wanted to print. FRUSTRATING! I ended up moving it so I could hard wire the machine.

About the only positive I can think of is that it looks nice when it isn't printing. Take my advice, buy something else.

No Leopard driver

Lexmark does not have a driver for this printer for the latest MAC operating system, (Leopard). According to customer service there is NO PLAN to create one.

Lexmark 9350

Lexmark X9350 Wireless Office All-in-One

Frequent jams, which are hard to clear, unreliable wifi, expensive ink, long wait to start printing, printing takes far too long, when cartridge is half empty it delays printing and nags incessantly to buy ink, impossible to claim rewards cartridge (password problems yet to be resolved despite three calls to customer service), scanning produces file too big to e-mail, fax hard to coordinate with answering machine. Decent print quality, including photos.

With experience, printer is working much better. The high yield ink lasts much, much better. Jams are less frequent (be sure to have paper tray extended). Would give it three stars now.

Low upfront cost but expensive printing

This is a good printer if you can get it to function properly. I had to reinstall several times, update firmware (to disable wifi power saving), and have found that you can not turn it off. If you keep it on all the time, most of the wireless connection issues go away. I have to say that Lexmark support was helpful, although I spent at least 4 to 8 hours of troubleshooting before I got it to work as it should. I would probably reconsider spending a little more upfront on a different brand if I had to purchase again. I do like the sheet feeder, which feeds a little crooked though, and the scan to pdf function. I have not found any generic cartridge replacements, so be prepared to pay $30-$40 for black ink cartridges.

Best all in one printer for the money.

I purchased this printer about two months ago, and from the start, it was a pleasure. Set up was easy, and I was printing in no time. I love the duplex printing, and contrary to some, I have only had the paper jam once. I love the fact that it will scan color photos to PDF format, or JPEG format. Printing is fast, and color images are photo quality. This printer fulfills all the needs for a home office.

Ok printer

I have this printer and have been using it at home office, and it works okay. The scanning function doesn't always work and the software isn't so great to use, it can be clumsy and dosen't work that well. It can scan in pictures but doesn't give great resolution.

nice features, questionable workmanship

First of all, you have to know how to set up a wireless network in order to use this printer. If you do not know your network name and keys, or how to recover them...forget it. I'm still mystified about why you have to connect a cable to the computer when setting up the network, but I really didn't have any problem getting the wireless going.

The manual says the printer auto-adjusts itself for alignment; but as far as I can tell, there is no way to manually adjust alignment. That's a major problem in my book.

It has a lot of nice features, including a very nice LCD screen to view the menu and to preview images in. You can even edit images from there, without needing a computer or any additional software.

The printer is a bit of a vertical space hog; but then again, it's more compact than having seperate fax, scanner, printer, and card reader.

I found a lot of reviews saying it prints poorly, but text is actually pretty good, especially compared to Lexmark's X79.
Photo print quality is in medium range.

One problem we encountered was that the roller in the automatic document printer froze up after the first use (which was only a single piece of paper at that). The printer had to be replaced, but I was told that this was not a previously reported issue with the x9350.

I'm not real sure why people are complaining about customer service either. Just use the online technical support chat. Waiting time is minimal. The techie who helped me didn't seem to be the sharpest tool in the shed. He was intent on walking through the pre-scripted diagnostics instead of cutting to the chase and dealing with the actual problem, and his script was apparently for a different model...as he referred to the green button as black, and the black roller as white.

The manual DOES NOT provide any information on the printer's diagnostic functions. It seems like Lexmark wants to force customers to rely on their tech support.

All in all, assuming the feeder doesn't go on the blink again, I think it's a fair printer for those who know what they're doing. I would not, however, pay more than the $199 sale price for it.